Trust & Safety
Building a trusted community where customers and professionals can connect safely. We're committed to maintaining the highest standards of trust, safety, and integrity.
Our Commitment to Trust
Four pillars that ensure a safe and trustworthy marketplace
Verified Professionals
Every professional undergoes background checks, license verification, and insurance validation.
Community Reviews
Real reviews from verified customers help you make informed decisions.
Quality Guarantee
We stand behind our professionals with satisfaction guarantees and dispute resolution.
24/7 Safety Support
Our safety team is available around the clock to address any concerns.
Community Guidelines
Our community guidelines ensure a respectful and professional environment for everyone. All users are expected to follow these standards.
- Treat all community members with respect and professionalism
- Provide accurate information in profiles and service descriptions
- Complete all work according to agreed specifications and timelines
- Communicate clearly and maintain professional boundaries
- Report any safety concerns or inappropriate behavior immediately
How to Report Issues
We take all reports seriously and investigate them promptly
Safety Concerns
Report any immediate safety issues or dangerous situations
Recommended Action:
Call 911 first, then contact My ProBook safety team
Inappropriate Behavior
Report harassment, discrimination, or unprofessional conduct
Recommended Action:
Use in-app reporting or contact support immediately
Service Quality Issues
Report poor workmanship, incomplete jobs, or billing disputes
Recommended Action:
Contact customer support within 48 hours
Fraud or Scams
Report suspicious activity, fake profiles, or fraudulent behavior
Recommended Action:
Report immediately through app or email safety@bizpro.com
Emergency Situations
If you're in immediate danger or experiencing an emergency, your safety is the top priority.
Emergency Services
For immediate danger or medical emergencies
My ProBook Safety Team
24/7 support for safety concerns
In-App Reporting
Report issues directly through the app