Your Safety is Our Priority
My ProBook implements comprehensive safety measures and verification processes to ensure you can book professional services with complete confidence and peace of mind.
Professional Verification
Every professional goes through our rigorous multi-step verification process
Background Checks
All professionals undergo comprehensive background verification before joining our platform.
License Verification
We verify all professional licenses and certifications to ensure compliance with local regulations.
Insurance Coverage
Every professional must maintain valid liability insurance for your protection.
Reference Checks
We contact professional references to verify work history and customer satisfaction.
Safety Guidelines
Follow these best practices for a safe and successful service experience
Before Booking
- Review professional profiles, ratings, and reviews carefully
- Verify the professional's credentials and insurance
- Get detailed written estimates before work begins
- Communicate through My ProBook's messaging system
- Ask about permits required for your project
During Service
- Be present during the initial consultation
- Ask for identification when the professional arrives
- Ensure work area is safe and accessible
- Communicate any concerns immediately
- Document the work progress with photos if needed
After Completion
- Inspect the completed work thoroughly
- Request warranties or guarantees in writing
- Leave honest reviews to help other customers
- Keep all receipts and documentation
- Contact support if you have any issues
Data Protection & Privacy
Your personal information is protected with enterprise-grade security measures and strict privacy controls.
- End-to-end encryption for all communications
- Secure payment processing with PCI compliance
- Regular security audits and updates
- GDPR and PIPEDA compliant data handling
Emergency & Safety Concerns
If you experience any safety concerns or emergencies during a service appointment:
Immediate Emergency
Call 911 or your local emergency services
Safety Concerns
Contact My ProBook Safety Team: 1-800-BIZPRO1
Non-Emergency Issues
Email: safety@bizpro.com
24/7 Support
Available through the My ProBook app